Unreasonable Hospitality by Will Guidara outlines how to making customers feel exceptionally special. Let's bring these hospitality principles to tech, by creating memorable experiences, and using hospitality to elevate customer satisfaction in product design, engaging with the people using our products.

Get yourself a copy of Unreasonable Hospitality here

• (00:00) - Designing for Hospitality
• (00:09) - Introduction
• (00:37) - Unreasonable Hospitality
• (02:23) - How We Feel

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